FAQ

Most frequent questions and answers

Choosing the right designer for your project is crucial to getting the results your business is looking for. Creating and/or maintaining your businesses’ image, communicating clearly with your tribe, completing work on time and building files for website or printed items correctly are just a few key points to consider in your businesses’ success. If these points, along with working with someone that is also coming from a heart-centered focus are important to you then I welcome you to have a browse through my client testimonials. If you decide that you would be interested in working together please schedule a discovery call here to chat about what I can do for you.

I can’t price match as these packages are specifically design by me for you, they are tailored to your needs. And all of my set prices have been carefully thought out and take into account the years of experience and knowledge I have attained (which technically is priceless!).

Working with a designer 1:1 is a different experience to working with an agency. Each designer will have their own unique process when working with their clients. You can see mine here.

Yes, I have a network of talented individuals and will be more than happy to work with them on your project. I can provide you with their contact details.

The time frame to complete your graphic design project will vary depending upon the details of the job. We’ll arrive at a mutually agreeable time frame before work begins. As you can read in my client reviews, I have a reputation looking after my clients and ensuring they a completely happy.

All logo files come with a variety of files types for you to use in online (will supply version for print on request).


These include:

JPEG 
PNG (use for online – will have transparent background)
SVG (some restrcitions to this)
PDF
EPS (use for print – will have transparent background)

I don’t usually hand over the working files, for an extra charge I’m happy to hand over the original working files for you to keep.

I sure can! I have a fantastic printer that can source printing for any occasion. I’d be happy to get a quote for you!

As my service is collaborative and 1:1, please schedule a call where we can have an informal chat to see if we will be a good fit to work together, after our chat I will send you an email detailing my prices and will suggest packages that would help move your business forward. You can schedule a call here.

Yes! I know cashflow can be a bit tight at times and because I want to ensure you have the utmost success in your business I have created various payment options to suit.

$0 – $500
Whole payment is due prior to project beginning.

$500+
A deposit of $200 is required prior to starting your project to secure booking. The remaining balance will be made over 2 -4 payments (to be arranged at booking) via bank deposit or PayPal (there is a 3% fee for this). Balance must be paid before final files are released.

 

Additional information:

GST applicable. Full or part payment or instruction for work to commence indicates that the client accepts our T&C’s found at: https://www.chantelleking.com/terms-and-conditions/. All monies received are considered fully earned & non-refundable for change of mind. Unless agreed in writing, balance is due within 7 days. Final project payments are due when work is approved or after 4 weeks, whichever comes first. Failure to pay invoices by the due date will result in late fees being applied. All fees, solicitor charges, commissions & associated costs are the responsibility of the client. All materials, labour & workmanship remain the sole property of Chantelle King Design until invoice is paid in full. We reserve the right to pursue legal debt collection on invoices unpaid after 14 days & to suspend your website/s or account/s if you fail to meet any of these conditions.

Definitely! Before working with clients, I like to have a brief chat to ensure we are a good fit before I send through options and pricing. You can book a time to chat here.

Please note, my time is very important to me, only request a call if you are genuinely interested in working together.

Yay! Welcome aboard the amazing journey we are about to go on.  To get the ball rolling please send me an email: hello@chantelleking.com to confirm which option you would like to go with and so we can lock your project into our schedule. You’ll also get a brief run down on how everything will work so you feel prepared and ready to go.